What can I expect from your service?

You can expect:

• Clean, comfortable accommodation
• Hotel-quality furnishings
• Friendly, helpful staff
• Useful information about the area where you are staying
• Quality kitchen and electrical equipment
• Welcome pack of essentials

I don't know the area very well. How can I choose where to stay?

Our lettings team know all of the properties and neighbourhoods in the area. Just tell us which facilities you require locally, where you will be working or if you are a holiday maker, whether you require a central location or not and we will give you a choice of suitable properties to choose from.

Is there a minimum length of stay?

Yes, one week or seven nights is the minimum stay.

What is included in the cost?

• Welcome tray of tea, coffee, milk and other basics on arrival
• Initial supply of paper products and soap
• Weekly linen & towel change
• Weekly freshen up cleaning service
• Fully equipped kitchen
• All linen, towels and kitchen linen
• All bills included (except telecom)
• 24hr emergency helpline

How do I collect the keys to my apartment?

We meet and greet all our guests at the property at a pre-arranged time and hand the keys over then.  Whilst there we also show you how to operate the heating and hot water system, how all the kitchen and electrical equipment works and tell you how to get to the nearest shops.

What if I have a problem during my stay?

Shortly after you arrive you will be called by one our operations team to check that everything is to your satisfaction.  If you have a problem, please let us know then or contact our office during office hours. In the case of an emergency either our duty manager or the owner is there to assist 24/7. The details of how to contact us out of office hours are in your welcome pack (or wherever you put the details!)

What happens when I am ready to depart?

A member of our property management team will be in touch a couple of days prior to your departure to agree arrangements.  You are responsible for leaving the property as you found it in terms of cleanliness and you must remove all perishable goods and turn off the lights and heating when you leave. We also ask that you complete and return a customer satisfaction survey which we will send you to enable us to constantly improve on our services.

Can I choose a property online?

Yes, just select one or more suitable properties using the online search facility, add them to your property list and click ‘Proceed to enquiry'. Complete the enquiry form as indicated and submit your enquiry. We will get back to you to confirm that the property is available for your dates and guide you through the booking process.